GASPRO International Journal of Eminent Scholars

ABSTRACT

The chief focus of this study was to assess the strategies for positive library user experiences in Akwa Ibom State. A descriptive survey approach was adopted for the study. The study was conducted in Akwa Ibom State. The population of the study consisted of all librarians in tertiary institutions in Akwa Ibom State. A stratified sampling technique was used to select 30 librarians from the University of Uyo, 20 librarians from Akwa Ibom State University, 10 librarians from Akwa Ibom State Polytechnic, and 5 librarians from the College of Education. This gave a total of 65 respondents, which made up the sample size used for the study. The instrument used in this study for data collection was a questionnaire titled "Positive Library User Experience Questionnaire (PLUEQ)." Face and content validation of the instrument was carried out by an expert for measurement and evaluation to ensure that the instrument has the accuracy, appropriateness, and completeness for the study under consideration. The reliability coefficient obtained was 0.80, and this was high enough to justify the use of the instrument. The researcher subjected the data generated for this study to appropriate statistical techniques, such as descriptive statistics. The test for significance was done at 0.05 alpha levels. The study revealed that the major problem facing academic libraries in Nigeria is inadequate funding. The issue of poor funding has made academic libraries unable to acquire new foreign and indigenous materials (books and journals) that would have helped propel the efficiency and effectiveness of their roles. It was concluded in the study that if the perceived quality of the library resources is redesigned, and the agenda of ethnographic embraced to the fullest, lectures and seminars organized appropriately, the academic library stand ground of quality service. One of the recommendations made, among others, was that the library needs to identify priorities among the demands of users and measure service performance in areas that the users perceive as important.