GASPRO International Journal of Eminent Scholars

ABSTRACT A business is nothing more than an idea without people in place to take action and make the business happen. How well a business runs is a direct reflection of its employees’ performance. Over time, a practice known as performance management has been put in place in most businesses to ensure that employees not only do the jobs they were hired to do, but do them well and are proud of the work they get done. True performance management where it is practiced today is unique and distinguishable from its predecessors. It does contain elements of all previous systems, from the merit scale to the cascade to the annual review meeting. It differs in the sense that performance management is continuously working for all participants in a partnership. Performance management is primarily concerned with what needs to be done both in terms of objectives to be achieved and the individual's development needs to achieve them. Hence, this topic is conducted to assess the roles of performance management as regards monitoring and evaluation for workers’ commitment to service. Key Words: Performance management, Monitoring Performance Delivery, Career development, Feedback.